It all started when…


Lila MacLellan, “The smiley face emoji has a “dark side,” researchers have found,” Quartz, August 28, 2017, https://qz.com/1063726/the-smiley-face-emoji-has-a-dark-side-researchers-have-found/.

Rachel Sugar, “Your email typos reveal more about you than you realize,” Business Insider, May 31, 2015, http://www.businessinsider.com/typos-in-emails-2015-5.

Stella Garber, “Tips For Managing A Remote Team,” Trello Blog, May 13, 2015, https://blog.trello.com/tips-for-managing-a-remote-team.

M. Mahdi Roghanizad and Vanessa K. Bohns, “Ask in person: You're less persuasive than you think over email,” Journal of Experimental Social Psychology 69, (March 2017) 223-226, https://www.sciencedirect.com/science/article/pii/S002210311630292X.

Andrew Brodsky, “The Dos and Don’ts of Work Email, from Emojis to Typos,” Harvard Business Review, April 23, 2015, https://hbr.org/2015/04/the-dos-and-donts-of-work-email-from-emojis-to-typos.

Michael Morris, “Schmooze or Lose: Social Friction and Lubrication in E-Mail Negotiations,” Group Dynamics: Theory, Research, and Practice 6, no. 1, (2002): 89–100, https://www.law.northwestern.edu/faculty/fulltime/nadler/Morris_Nadler_SchmoozeOrLose.pdf.